Over the past decade, I have watched more than 100 companies try to remake themselves into significantly better competitors. They have included large organizations (Ford) and small ones (Landmark Communications), companies based in the United States (General Motors) and elsewhere (British Airways), corporations that were on their knees (Eastern Airlines), and companies that were earning good money ((Bristol-Myers Squibb). Their efforts have gone under many banners: total quality management, reengineering, right-sizing, restructuring, cultural change, and turnarounds. But, in almost every case, the basic goal has been the same: to make fundamental changes in how business is conducted in order to help cope with a new, more challenging market environment.
John KotterRelated topics
almost basic business case challenging change elsewhere fundamental general good help large market money ones order past quality remake small try under 100 reengineering restructuring StatesRelated quotes
It is a strange irony, but no small compensation, that the making of weapons of destruction should afford the occasion to humanise industry. Yet such is the case. Old prejudices have vanished, new ideas are abroad; employers and workers, the public and the State, are favourable to new methods. This opportunity must not be allowed to slip. It may well be that, when the tumult of war is a distant echo, and the making of munitions a nightmare of the past, the effort now being made to soften asperities, to secure the welfare of the workers, and to build a bridge of sympathy and understanding between employer and employed, will have left behind results of permanent and enduring value to the workers, to the nation and to mankind at large.
David Lloyd George
In the United States a man builds a house to spend his latter years in it and he sells it before the roof is on. He plants a garden and lets it just as the trees are coming into bearing. He brings a field into tillage and leaves other men to gather the crops. He embraces a profession and gives it up. He settles in a place which he soon afterward leaves to carry his changeable longings elsewhere. If his private affairs leave him any leisure he instantly plunges into the vortex of politics and if at the end of a year of unremitting labour he finds he has a few days' vacation, his eager curiosity whirls him over the vast extent of the United States, and he will travel fifteen hundred miles in a few days to shake off his happiness.
Alexis de Tocqueville
This idea is that laws which purport to be statements of what actually occurs are statistical in character as distinct from so-called dynamic laws that are abstract and mathematical, and disguised definitions. Recognition of the statistical nature of physical laws was first effected in the case of gases when it became evident that generalizations regarding the behavior of swarms of molecules were not descriptions or predictions of the behavior of any individual particle. A single molecule is not and cannot be a gas. It is consequently absurd to suppose that a scientific law is about the elementary constituents of a gas. It is a statement of what happens when a large number of such constituents interact with one another under certain conditions.
John Dewey
No one mentioned Communism or the Hiss Case until we sat over our coffee in the living room. Mrs. Philip Jessup had just used her personal good offices to try to get me off TIME. Luce was baffled by the implacable clamor of the most enlightened people against me. "By any Marxian pattern of how classes behave," he said, "the upper class should be for you and the lower classes should be against you. But it is the upper class that is most violent against you. How do you explain that?" "You don't understand the class structure of American society," said Smetana, "or you would not ask such a question. In the United States, the working class are Democrats. The middle class are Republicans. The upper class are Communists."
Whittaker Chambers
Americans combine to give fêtes, found seminaries, build churches, distribute books, and send missionaries to the antipodes. Hospitals, prisons, and schools take shape in that way. Finally, if they want to proclaim a truth or propagate some feeling by the encouragement of a great example, they form an association. In every case, at the head of any new undertaking, where in France you would find the government or in England some territorial magnate, in the United States you are sure to find an association. I have come across several types of association in America of which, I confess, I had not previously the slightest conception, and I have often admired the extreme skill they show in proposing a common object for the exertions of very many and in inducing them voluntarily to pursue it.
Alexis de Tocqueville