The key issues facing managers in sales are no different than those faced by managers in other disciplines. Sales managers say they face problems such as "It takes us too long... we need to reduce the error rate." They want to know, "How do customers perceive us?" These issues are no different than those facing managers trying to improve in other fields. The systematic approaches to improvement are identical.... There should be no reason our familiar principles of quality and process engineering would not work in the sales process.
Joseph M. JuranRelated topics
different engineering error face improvement key need quality reason should trying work FieldsRelated quotes
Ideally a painter (and, generally, an artist) should not become conscious of his insights without taking the detour through his reflective processes, and incomprehensibly to himself, all his progress should enter so swiftly into the work that he is unable to recognize them in the moment of transition. Alas, the artist who waits in ambush there, watching, detaining them, will find them transformed like the beautiful gold in the fairy tale which cannot remain gold because some small detail was not taken care of.
Rainer Maria Rilke
Remembering that I'll be dead soon is the most important tool I've ever encountered to help me make the big choices in life. Because almost everything - all external expectations, all pride, all fear of embarrassment or failure - these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart.
Steve Jobs
The man who has struggled bravely with the passions of the body, has fought ably against unclean spirits, and has expelled from his soul the conceptual images they provoke, should pray for a pure heart to be given him and for a spirit of integrity to be renewed within him (cf. Ps. 51:10). In other words, he should pray that by grace he may be completely emptied of evil thoughts and filled with divine thoughts, so that he may become a spiritual world of God, splendid and vast, wrought from moral, natural and theological forms of contemplation.
Maximus the Confessor
O God, enlarge within us the sense of fellowship with all living things, even our brothers, the animals, to whom Thou gavest the earth as their home in common with us. We must remember with shame that in the past we have exercised the high dominion of man with ruthless cruelty so that the voice of the earth, which should have gone up to thee in song, has been a groan of pain. May we realize that they live, not for us alone, but for themselves and for Thee and that they love the sweetness of life.
Basil of Caesarea
Do not do anything without signing yourself with the sign of the Cross! When you depart on a journey, when you begin your work, when you go to study, when you are alone, and when you are with other people, seal yourself with the Holy Cross on your forehead, your body, your chest, your heart, your lips, your eyes, your ears. All of you should be sealed with the sign of Christ's victory over hell. Then you will no longer be afraid of charms, evil spirits, or sorcery, because these are dissolved by the power of the Cross like wax before fire and like dust before the wind.
Cleopa Ilie