Chris Voss quotes

Another simple rule is, when you are verbally assaulted, do not counterattack. Instead, disarm your counterpart by asking a calibrated question. (Chris Voss)
Conflict brings out truth, creativity, and resolution. View quote
Chris Voss
The beauty of empathy is that it doesn't demand that you agree with the other person's ideas. View quote
Chris Voss
If you approach a negotiation thinking the other guy thinks like you, you are wrong. That's not empathy, that's a projection. View quote
Chris Voss
The fastest and most efficient means of establishing a quick working relationship is to acknowledge the negative and diffuse it. View quote
Chris Voss
Hope is not a strategy. View quote
Chris Voss
Negotiation is not an act of battle; it's a process of discovery. The goal is to uncover as much information as possible. View quote
Chris Voss