Ron Kaufman quotes

The shelter of excuses has a leaky roof. (Ron Kaufman)
When a customer asks what no one else has ever asked, pay close attention. View quote
Ron Kaufman
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers. View quote
Ron Kaufman
The cutting edge of service is always being honed and polished. View quote
Ron Kaufman
Exceeding expectations is where satisfaction ends and loyalty begins. View quote
Ron Kaufman
The right measure is not how many customers you've got, but how closely you hold them. View quote
Ron Kaufman
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon. View quote
Ron Kaufman
Your product is a starting point. A loyal customer is the goal. View quote
Ron Kaufman
Service is the currency that keeps our economy moving. I serve you in one business, you serve me in another. When either of us improves, the economy gets a little better. When both of us improve, people are sure to take notice. When everyone improves, the whole world grows stronger and closer together. View quote
Ron Kaufman
Delighted customers are the only advertisement everyone believes. View quote
Ron Kaufman
Service does not exist at the expense of your profits. Profit exists because you made the investment in service. (Ron Kaufman)
Hearing what you've done right is valuable. Hearing what you've done wrong can be priceless. View quote
Ron Kaufman
You've got one mouth and two ears. There's a reason. View quote
Ron Kaufman
If customers leave without a purchase, you have not failed. But if customers leave without a smile, you have. View quote
Ron Kaufman