Managing Quotes - page 3
That's all window dressing. That's not fundamental. That's not getting at change and the transformation that must take place. Sure we have to solve problems. Certainly stamp out the fire. Stamp out the fire and get nowhere. Stamp out the fires puts us back to where we were in the first place. Taking action on the basis of results without theory of knowledge, without theory of variation, without knowledge about a system. Anything goes wrong, do something about it, overreacting; acting without knowledge, the effect is to make things worse. With the best of intentions and best efforts, managing by results is, in effect, exactly the same, as Dr. Myron Tribus put it, while driving your automobile, keeping your eye on the rear view mirror, what would happen? And that's what management by results is, keeping your eye on results.
W. Edwards Deming
Keepe pursed his lips, nodded. "We're already in a very strong position in this country, of course. We've taken over all of the antigovernment militias, most of the religious groups who think of themselves as conservative, plus what's left of the KKK and the American Nazi party, but they're only pocket change. We now own the Republican party. Any moderates still hiding in there have been flushed out. We've been managing the press for over twenty years now, and the public is accustomed to our view of the world.”
Jagger paid attention. "I didn't realize...”
"Oh, yes. People don't want to absorb new information. They like predictability. So as long as we don't surprise the public with the truth, we're free to move as we like. Very shortly we won't even have to be covert about it. And then, of course, people are sick of issues. Civil rights, human rights, women's rights-people are tired of all that. You understand?”.
Sheri S. Tepper