One reason for the tremendous increase in health-care costs in the U. S. is managerial neglect of the "hotel services" by the people who dominate the hospital, such as doctors and nurses. (Peter Drucker)

One reason for the tremendous increase in health-care costs in the U. S. is managerial neglect of the "hotel services" by the people who dominate the hospital, such as doctors and nurses.

Peter Drucker

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