What I learned from 9/11 that is really important, first and foremost, you have to motivate all the workers and understand that they've left their families to help clean up a pretty awful situation. Every time you have an emergency management situation, it's all about teamwork. (Joe Lhota)

What I learned from 9/11 that is really important, first and foremost, you have to motivate all the workers and understand that they've left their families to help clean up a pretty awful situation. Every time you have an emergency management situation, it's all about teamwork.

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